Had my first crash on this bike. Right at the 500 mile mark mid-November. Sand had blown all over the bike path and I took it too fast. The bike did ok, but when I picked it back up the motor wouldn't work. I pedaled the rest of my commute and got a ride home. I suspected (and was correct) that the left brake lever was bent and the motor was not able to engage because it thought I was braking. I was nervous muscling it back, but it wasn't bent too bad. So that's what I did. And I also took the time to replace both wheels, inner-tubes, and give the bike a cleaning. The front wheel was still ok on tread but the back wheel tread was completely gone. Changing the front wheel was easy. The back wheel was more challenging because the motor cables and disc brakes. Ended up leaving the wheel on the bike and just moving it slightly to get the tube and wheel in place. Ended up just being more annoying than difficult. The chain cleaned up nice with some Simple Green. I haven't ridden on the commute nearly as much with me feeling a little more cautious and it getting dark so early (I don't need to wipe out in the bike lane into traffic...) All is well though. Have had zero issues with the motor since bending the brake back to its (or close to its) rightful position.
We have customer service centers in both Nevada and North Carolina to assist with any questions or problems you may have. What's more, our dual East/West coast distribution centers mean we can get products to you quicker, and save on the shipping too, passing on the savings for even lower prices. Most products will reach most of the US within just 3 working days!