UPS delivered one day later than the expected delivery date. It was a little frustrating, but one day is just one day, so can't be all too upset. Box arrived in good condition. Inside the box, the bike seemed to be packaged well but there were issues. The left gear shift handle was snapped off. Homdox was notified and they said they would send a new one (handle, gear shift, bike.... not sure, assuming a new gear shift).