If you’re looking for an electric bike with a sporty assist that is effective above a "pootling" speed, this is your bike. The only downsides to all that connectivity? We experienced some random light flashing and occasional beeping on the stationary bike, as well as confusion with the bike not switching on occasionally. In some ways the connectivity is just a little too clever (read complicated) for its own good.
And then add in all of the other e-bike parts including motors, batteries, throttles, speed controllers, etc. All of these parts are mass-produced in China. They simply aren’t available in the US and no one is designing them or manufacturing them. The US would likely have to start by reverse engineering the Chinese products and learning how they produce them. How’s that for irony?
With asthma, the commuter was just what I needed to get up these hills in the DC area without having an attack. With the 20 miles range, that gets me though my day, I can almost get about 35 miles in, since I only use the assist for hills, and I call any incline a hill. It came in two days, was very easy to install. I did it myself. It took me over an hour because I was scared, and watch the video over and over. Before I install this, I never did any work on my bike, not even changed a flat. When I do group rides, people notice that I'm no longer the last person up the hills and tell me to slow down! They are impressed that I was able to installed it myself. I brought this in Feb. 2017, had one problem with the on/off switch which customer service addressed, sent me a new switch and instructed me on how to install it myself. They actually sent two switches, other than that, I had no problems with it. Great customer service that stands behind their product, great product, equals happy customer.
For many bikes, battery range is more important that total power (because they're all pretty powerful). You want a bike that delivers a range long enough for your rides at the power levels you want. Most e-bikes will have three to five levels of assist kicking in anywhere from 25 percent of you pedal power to 200 percent boost. Consider how fast the battery takes to recharge, especially if you'll be using your bike for long commutes.